The train ticket I ordered was refunded, but there was no full refund. Isn’t there no handling fee during the epidemic?

Tickets purchased before February 6 will be fully refunded, and paper ticket refunds will be postponed until March 31...<br/><br/>Uncollected tickets: cancel order online<br/>Ctrip Homepage ~ My ~ All Orders ～Ticket order～I want a refund～Follow the prompts. <br/><br/>Collected tickets: postponed to March 31 for refund<br/>Use cash to purchase tickets before 24:00 on February 5 or exchange for paper tickets before 24:00 on February 5 ( Passengers with reimbursement vouchers) who cannot go to the station to apply for a refund before driving, can postpone the refund until 24:00 on March 31; if the entrance channel of the station where the train ticket is issued is closed, it will be canceled after the entry channel is restored. Refunds can be processed within 30 days from the date of the first day; refunds must be processed at the station where the ticket was purchased or at the station of departure, and the refund fee will continue to be exempted when processing, and the railway accident insurance will be processed together. <br/><br/>Non-free refund: No refund fee will be charged for refunds made more than 15 days before driving; refunds made more than 48 hours before driving will be charged a refund fee of 5% of the fare; refunds made more than 24 hours but less than 48 hours before driving , a refund fee of 10% of the fare will be charged; if it is less than 24 hours before driving, a refund fee of 20% of the fare will be charged; the ticket cannot be refunded if you miss the train, and you can change to another train on the day. <br/><br/>Help you, please click green to accept!

The country has never said that tickets will be refunded free of charge during the epidemic. There is a specific time requirement for a full refund. Read the announcement carefully.

In order to implement the extension arrangement of the State Council for the 2020 Spring Festival holiday, China National Railway Group Co., Ltd. has decided that from 0:00 on January 28, 2020, passengers who have purchased national railway train tickets at stations, 12306 website and other channels will voluntarily change If the itinerary needs to be refunded, the railway department will not charge a refund fee, and it will be handled together with the purchase of railway accident insurance. <br/> Due to the different opening times of schools in various places, from now on, no refund fee will be charged when refunding student tickets, and the purchase of railway accident insurance will be handled together. <br/> Due to the holiday adjustment, the railway department will increase the capacity of popular directions and students returning to school in time to meet the travel needs of passengers.