After booking a train ticket on Ctrip, if the refund is successful on 12306, but Ctrip shows that the order is still there and the ticket cannot be refunded, you can try the following steps to solve the problem:
Contact Ctrip customer service: First, you can explain your situation through Ctrip’s online customer service or call Ctrip’s customer service phone number. Customer service staff will help you check the status of your order and try to process it for you.
Check order status: Make sure your refund on 12306 is successful and the refund information has been updated to the 12306 system.
Check order information: Confirm that your Ctrip order information is consistent with the information on 12306, including train number, seat, name, etc.
Waiting for system update: Sometimes, it takes a while for the order status to be updated on Ctrip. You can try to refund the ticket again later, or wait for the Ctrip system to automatically update.
Check Account Balance: Confirm whether there is enough balance in your Ctrip account for refund. Sometimes refunds require sufficient balance in the account to be completed.
Check the refund rules: The refund rules for different train tickets may be different. Please read the refund rules carefully when you purchased the ticket to ensure that you meet the refund conditions.
If none of the above steps can solve the problem, it is recommended that you continue to pay attention to the status of your Ctrip order and maintain communication with Ctrip customer service in order to receive more effective help.