Hello, regarding the problem you reported, it may be caused by the following reasons:
Fare Adjustment: Train ticket prices may be adjusted according to different time periods. The train ticket you purchased today may be because the ticket price was adjusted before you purchased it, resulting in you needing to pay extra. cost.
Refund handling fee: According to the regulations of the railway department, a certain handling fee is usually required when refunding a ticket. You may be charged 20 yuan when refunding a check because the refund handling fee is calculated based on a certain ratio.
In response to your question, we recommend that you:
Contact the ticket purchase website or ticket sales point: You can consult the platform where you purchased the ticket or go directly to the ticket sales point to learn about the specific situation of fare adjustment and the calculation standard of refund handling fee.
Save evidence: If you think the charges are unreasonable, you can save the ticket purchase voucher and relevant evidence so that you can make a complaint or apply for a refund when necessary.
Official channel complaints: If the problem cannot be solved through the above channels, you can complain to the railway customer service or relevant regulatory authorities for help.
Please wait patiently and follow the correct channels to communicate and solve the problem.