Due to the epidemic situation, the return notice is postponed. The original scheduled flight from Chengdu-Xining-Hami on February 12 needs to be refunded. Due to force majeure, can the refund fee be waived?

For civil aviation passengers who have purchased air tickets before January 28 and whose boarding date is after this time limit, if they apply for a refund before the flight takes off, according to the latest policy of the airline, consumers can complete the free cancellation on the Ctrip APP. For policy inquiries of each airline, please refer to Ctrip Self-Service Refund and Change Guarantee

1. For civil aviation passengers who have purchased air tickets before January 28 and whose boarding date is after this time limit, if they apply for a refund before the flight takes off, according to the latest policies of the airlines (for policy inquiries of each airline, please refer to "Ctrip Self-Service Refund and Change Guarantee for Tickets") ”), consumers can unsubscribe for free on the Ctrip APP. <br/><br/>2. Comply with the free cancellation suggestion to refund the ticket;<br/><br/>3. If you do not refund the full amount, you can change the ticket by yourself or contact customer service for help. <br/><br/>Want to "adopt".

Tickets purchased before the 28th will be refunded free of charge. Tickets purchased on or after the 28th will be subject to the refund and change agreement of the purchased ticket...<br/><br/>[Tickets]<br/>For tickets purchased before January 28, For civil aviation passengers whose boarding date is after this time limit, if they apply for a refund before the flight takes off, according to the latest policy of the airline, consumers can complete the free cancellation on the Ctrip APP. <br/><br/>Self-service cancellation order refund fee is displayed as 0, and there is no handling fee. Ctrip Homepage ~ My ~ All Orders ~ Airline/Ticket Orders ~ I want to refund ~ follow the prompts. <br/><br/>Help you, please click green to accept!

According to national regulations, if you buy a ticket before January 28, you can refund it for free before the flight takes off. Refunds for tickets purchased after the 28th will incur a fee.

For tickets purchased before January 28, no refund fee will be charged for refunds. <br/>If you purchased after January 28, it is recommended to continue to pay attention. <br/><br/>Help you, please click the green "Accept".

According to the policy of civil aviation, only tickets purchased before January 28 can be refunded for free. I suggest you contact the airline to discuss