Due to the suspension of the railway, can the refund fee be waived?

Yes, if the railway is out of service, the refund fee is of course not charged. <br/><br/>Help you, please click the green "Accept"

Don’t worry, full refunds will be given for train cancellations, and refunds for paper tickets will be postponed until March 31st...<br/><br/>Uncollected tickets: cancel orders online<br/>Ctrip Homepage ~My~All Orders~ Ticket order ~ I want a refund ~ follow the prompts. <br/><br/>Collected tickets: postponed to March 31 for refund<br/>Use cash to purchase tickets before 24:00 on February 5 or exchange for paper tickets before 24:00 on February 5 ( Passengers with reimbursement vouchers) who cannot go to the station to apply for a refund before driving, can postpone the refund until 24:00 on March 31; if the entrance channel of the station where the train ticket is issued is closed, it will be canceled after the entry channel is restored. Refunds can be processed within 30 days from the date of the first day; refunds must be processed at the station where the ticket was purchased or at the station of departure, and the refund fee will continue to be exempted when processing, and the railway accident insurance will be processed together. <br/><br/>Help you, please click green to accept!

no charge

There is no refund fee for involuntary refunds due to railway outages.

For train tickets purchased before 24:00 on February 5, no refund fee will be charged, and the refund time will be extended to March 31. <br/><br/>Help you, please click the green "Accept".

China National Railway Group Co., Ltd. has decided that starting from 00:00 on February 6, 2020, if passengers voluntarily change the itinerary and need to refund the national railway train tickets purchased at the station, 12306 website and other channels before driving, the railway department will issue a refund. There is no refund fee, and it will be handled together with the purchase of railway accident insurance. For passengers who cannot apply for refunds online, the railway department continues to introduce service measures to extend the time limit for refunds. Passengers who bought tickets in cash or exchanged for paper tickets (including reimbursement certificates) before 24:00 on February 5, if they cannot go to the station for refund before driving, can be postponed until March Refunds shall be processed before 24:00 on the 31st; if the entrance channel of the station where the train ticket is issued is closed, the refund can be processed within 30 days from the date of the recovery of the entry channel; the refund must be processed at the station where the ticket was purchased or at the station of departure The refund fee will continue to be exempted when handling, and the railway accident insurance will be handled together. <br/><br/>Due to the different opening times of schools in various places, in order to facilitate refunds for students and passengers, the railway department has started from January 27th and will not charge a refund fee when refunding student tickets. handle. The railway department will pay close attention to the schedule of resumption of work and school return in various places. According to changes in passenger flow, additional passenger trains will be opened in a timely manner. The passenger load factor will be controlled at around 50[%]. At the same time, we will further strengthen the comprehensive temperature measurement of passengers entering and leaving the station and the random temperature measurement of passengers during train operation, and make every effort to prevent and control the epidemic situation in the station and train.