Hello, I would like to ask, how to refund the train ticket?

1) If you have not exchanged for a paper ticket and it is not later than 25 minutes before driving, you can apply for it on the 12306.cn website. <br/>(2) If you have already exchanged a paper ticket or within 25 minutes before driving, please bring the original valid ID card of the passenger used to buy the ticket to the ticket window of the station to handle it; the resident ID card cannot be automatically read ...<br/>(3) If you buy a ticket with your resident ID card and go through the check-in at the station with your resident ID card, if you leave the station without taking the train, please go through the procedures after confirmation by the station. <br/>(4) If you get off the train due to injury, illness or the responsibility of the carrier, please handle it at the next station according to the regulations with the passenger record issued by the train conductor and the original valid ID card of the passenger used when purchasing the ticket. <br/>(5) Under special circumstances, with the consent of the station master of the station where the ticket is purchased or the station where the ticket is purchased, it can be handled within 2 hours after driving. <br/><br/>Help you, please click green "Accept"!

If the train ticket has not been picked up, you can cancel the order online. If you have picked up the ticket, you need to go to the station window for refund. <br/><br/>Ctrip Homepage～My～All Orders～Ticket Order～I want a refund<br/><br/>No refund fee will be charged for refunds more than 15 days before driving; refunds more than 48 hours before driving, A refund fee of 5% of the fare will be charged; a refund fee of 10% of the fare will be charged for more than 24 hours but less than 48 hours before driving; a refund fee of 20% of the fare will be charged for less than 24 hours before driving; no refunds will be made for missing the train, Other trains can be changed on the day. <br/><br/>Help you, please click green to accept!

The following is the relevant provisions of the railway department on ticket refund, please handle the ticket refund according to your actual situation. <br/><br/>1. How to refund tickets? <br/>1. When a passenger requests a refund, please go to the station to handle it before the driving time stated on the ticket. The full fare will be refunded and the refund fee will be charged. In special circumstances, it can be handled within 2 hours after driving with the consent of the head of the station where the ticket is purchased or the station where the ticket is taken. Group passengers please arrive no later than 48 hours before driving. <br/>2. If the original ticket is purchased in cash, the refund amount shall be refunded in cash. <br/>3. If the original ticket is purchased with a bank card at the railway ticket window or with an online payment tool on the 12306.cn website, according to the relevant regulations of the issuing bank or the online payment tool, the refund amount should be refunded to the original ticket within the specified time The bank card or online payment tool used at the time. <br/>4. Tickets cannot be refunded after the passenger starts traveling. However, if you are unable to continue your journey due to injury or illness, you can refund the difference between the fare you have received and the fare for the section you have taken based on the passenger transport record issued by the train, and you will be charged a refund fee; if the section you have taken is less than the minimum mileage, it will be calculated based on the minimum mileage; Companions do the same. <br/>5. When returning the ticket stamped with the word "Xing", please change your luggage first. <br/>6. Tickets changed after driving will not be refunded. Platform tickets are non-refundable. <br/> (If necessary, the railway transport company can temporarily adjust the refund method, please consult the local station or pay attention to the station announcement.)<br/><br/>Second, what documents do I need to provide when applying for a refund? <br/>1. If you buy a ticket at the railway ticket window, please go to the station ticket window to handle the refund:<br/> (1) If the passenger handles it by himself, please provide the ticket and his valid ID card used when buying the ticket The original; if you cannot produce the original of your valid ID card, please go to the railway station’s railway police station to apply for a temporary ID card for passenger trains, and then apply for a refund. <br/> (2) If handling on behalf of the passenger, the agent shall handle the refund procedures with the original valid ID card, the ticket and the original or copy of the valid ID card of the passenger that is consistent with the identity information on the ticket. <br/>2. After purchasing tickets on the 12306.cn website, when refunding tickets at the ticket window of the station, please provide the original valid ID card of the passenger used when purchasing the ticket; the resident ID card cannot be automatically read or the resident ID card is used If you purchase tickets with other valid ID documents, please provide the order number. <br/><br/>3. How to charge the refund fee? <br/>1. If the ticket is refunded more than 15 days (excluding) before driving, no refund fee will be charged; if it is more than 48 hours before the driving time at the station on the ticket, it will be calculated according to the fare 5[%], if it is more than 24 hours and less than 48 hours 10[%] of the ticket price, and 20[%] of the ticket price for less than 24 hours. <br/>2. During the period of 48 hours to 15 days before driving, if the ticket is changed or changed to another train that is more than 15 days away from driving, and the ticket is refunded 15 days before driving, 5[%] will still be charged refund fee. <br/>3. When changing the ticket or "changing the destination", if the fare of the new ticket is lower than the original ticket, the difference will be refunded, and the refund fee will be charged for the difference and the current refund fee standard will be implemented. <br/>4. If the boarding date of the ticket is changed or changed to the station during the Spring Festival travel season, the refund fee will be charged according to the standard less than 24 hours before the driving time. <br/>(The mantissa in the above calculation is in units of 5 jiao, the mantissa less than 2.5 jiao is rounded off, 2.5 jiao and above but less than 7.5 jiao is counted as 5 jiao, and 7.5 jiao and above is 1 yuan. The refund fee is the lowest It will be charged at 2 yuan.)<br/><br/>4. What is the reimbursement voucher for the refund fee? <br/>When collecting the refund fee at the ticket window of the station, issue the refund (fee) reimbursement voucher. According to the relevant regulations of the national invoice management, passengers can use it for reimbursement. <br/>                      【If you find the answer useful, please click "Accept" for help, thank you! 】

1. Those who have already obtained paper tickets can only go to the window of the train station to get a refund; <br/> For those who have not taken out the paper tickets, they can apply for a refund on the 12306 official website. <br/><br/>1. Open the "12306 website" and log in to your account. <br/><br/>2. Select "Refund" in the ticket drop-down menu, and you can see the ticket purchase information. <br/><br/>3. Find and select the ticket refund, and click "OK" in the pop-up dialog box. <br/><br/>4. The train ticket will be returned successfully. <br/><br/>2. Regulations on train ticket refunds<br/><br/>1. If the ticket is refunded more than 15 days (not included) before driving, no refund fee will be charged; 48 hours before the driving time at the station on the face of the ticket Above 5[%] of fare, 10[%] of fare for more than 24 hours and less than 48 hours, 20[%] of fare for less than 24 hours. <br/><br/>2. During the period of 48 hours to 15 days before driving, if the ticket is changed or changed to another train that is more than 15 days away from driving, and the ticket is refunded 15 days before driving, 5 days will still be charged. [%] refund fee. <br/><br/>3. When changing the ticket or "changing the station", if the fare of the new ticket is lower than the original ticket, the difference will be refunded, and the refund fee will be charged for the difference and the current refund fee standard will be implemented. <br/><br/>4. The mantissa of the above calculation is in units of 5 jiao, the mantissa less than 2.5 jiao is rounded off, the mantissa is more than 2.5 jiao and less than 7.5 jiao is counted as 5 jiao, and the mantissa above 7.5 jiao is rounded up to 1 yuan. The minimum refund fee is 2 yuan. <br/><br/>3. Extended information:<br/><br/>1. Under the premise of transportation capacity, more than 48 hours (not included) before driving, you can change the other tickets during the pre-sale period Train: Within 48 hours before driving, you can change your ticket to other trains before driving, or change your ticket to other trains between driving and 24:00 on the date on the ticket, and you will not be able to change tickets on the next day or after the date on the ticket; after driving , Passengers can still rebook other trains on the day, but they can only be rebooked at the ticket departure station, and tickets rebooked after driving cannot be refunded. Tickets that have already been processed for "change to station" will not be rebooked. <br/><br/>The change of booking is based on the transportation capacity of the railway (that is, tickets can be sold), only the date of boarding, number of trains, seats (shops) will be changed, and the departure and arrival stations will not be changed (except for stations in the same city) . <br/><br/>2. One ticket can be changed once. After the ticket is rebooked, if the passenger cancels the trip, the ticket can be refunded according to the regulations, but the ticket rebooked after driving cannot be refunded. The "change station" service is not provided for tickets that have been rebooked. <br/><br/><br/>Want to "adopt".

Those who have not printed the physical ticket (reimbursement certificate) and are more than half an hour away from the departure time can directly apply for a refund online. Those who have printed the physical ticket (reimbursement certificate) need to go through the refund procedure at the refund window of the train station, and need to return the physical ticket (reimbursement certificate). If the departure time is less than half an hour, you can only go through the refund procedures at the refund window of the train station. Tickets that have passed the departure time cannot be refunded. <br/>Note: The refund window of the railway station mentioned above refers to the refund window of any railway station, not necessarily the boarding station.

Hello, did you log in to your Ctrip account when purchasing? You can log in to the Ctrip APP again, click on the bottom right of the home page'My'→'All Orders',<br/>Click 'Refund' after you find the booked ticket, and you will be refunded. Funds will be returned to your payment account within 7 working days. <br/>If it can help you, please click the green 'Accept', thank you.