You may need to check the payment settings or account information of Ctrip Wallet to ensure that Ctrip Pay has been added to the wallet. You can follow these steps:

  1. Open Ctrip APP.
  2. Enter the “My” page.
  3. Click “Ctrip Wallet”.
  4. Check the payment method in the wallet to see if Cheng Pay has been added.

If it has not been added yet, you can find “Add payment method” on the wallet page, and then follow the prompts to add process payment.