How to get a refund after booking on Ctrip.com?

You can go to the station to return, or you can return directly in Ctrip. But there is a 10% handling fee! like

Hello, you can click "My" → "All Orders" at the bottom right of the Ctrip homepage on your mobile phone, and click "Refund" after finding the booked ticket. The refund will be returned to your payment account within 7 working days. <br/>If it can help you, please click the green 'Accept', thank you.