To rate the explanation, you can use the following steps to facilitate the instructor to improve the service:
Develop scoring standards: First, determine the dimensions of scoring, such as clarity of explanation, accuracy of information, interactivity, language expression, attitude, etc.
Quantitative Rating: Set a rating range for each dimension, such as 1 to 5 points, or 0 to 10 points.
Provide specific evaluations: In addition to scores, specific evaluations and improvement suggestions should also be provided, so that the instructor can clearly know what aspects he has done well and what areas need improvement.
Anonymous Feedback: Encourage users to provide anonymous feedback, which may make them more candid and help obtain real and effective opinions.
Regular Feedback: Set a regular feedback schedule, such as quarterly or half-yearly, so that the presenter’s progress can be continuously tracked.
Use online scoring tools: Use online surveys or scoring systems to make the scoring process more convenient.
Encourage open communication: Encourage presenters to communicate with those who provided feedback about the scoring results to discuss improvement measures in more depth.
Through the above methods, the presenter can be effectively helped to improve service quality.