You can try to obtain an invoice from Ctrip by following the steps below:
- Open Ctrip APP and enter the “My” page.
- Click “Orders” and find the hotel or ride-hailing order for which you need to issue an invoice.
- Click on the order details and find the option of “Issue an invoice” or “Request an invoice”.
- Fill in the relevant information according to the prompts, such as invoice header, taxpayer identification number, mailing address, etc.
- After submitting the application, make the payment according to Ctrip’s prompts (if you need to pay the invoice fee).
- After approval by the tax authorities, you can obtain the invoice by mail, self-pickup or electronic invoice.
If the above steps cannot solve the problem, you can also contact Ctrip’s customer service for consultation.