You can try to obtain an invoice from Ctrip by following the steps below:

  1. Open Ctrip APP and enter the “My” page.
  2. Click “Orders” and find the hotel or ride-hailing order for which you need to issue an invoice.
  3. Click on the order details and find the option of “Issue an invoice” or “Request an invoice”.
  4. Fill in the relevant information according to the prompts, such as invoice header, taxpayer identification number, mailing address, etc.
  5. After submitting the application, make the payment according to Ctrip’s prompts (if you need to pay the invoice fee).
  6. After approval by the tax authorities, you can obtain the invoice by mail, self-pickup or electronic invoice.

If the above steps cannot solve the problem, you can also contact Ctrip’s customer service for consultation.