I bought a car ticket on Ctrip, but the car didn't come. After verifying for a long time, the problem was not resolved, and I missed my schedule, spent more on transportation costs. Where can I make a complaint?

You can make a complaint in the following ways:

  1. Ctrip customer service: You can call Ctrip’s customer service number to explain the situation and request processing.
  2. Bus station customer service: You can contact the bus station customer service where you purchased the ticket to report the problem and seek solutions.
  3. Complaints to the transportation department: You can make a complaint to the complaint hotline of the local transportation department.
  4. Consumer Association: You can also complain to the Consumer Association for help.

When making a complaint, please provide relevant evidence such as ticket purchase information, itinerary arrangements, communication records, etc. so that the relevant departments can handle your complaint as soon as possible.