I bought a train ticket from Yining to Urumqi on December 16. I will not go to Urumqi now. How can I get a refund? You bought it from Ctrip, please immediately

If you have not taken out the paper ticket, you can refund it online. Click on the order, find the ticket, and there is a refund button after entering. If you have already taken out the paper ticket, you can only go to the station window to refund with your ID card.

Hello, the train ticket needs to be refunded by yourself. You can click "My" → "All Orders" at the bottom right of the Ctrip homepage on your mobile phone, and click "Refund" after finding the booked ticket. The refund will be returned to your payment account within 7 working days. <br/>If it can help you, please click the green 'Accept', thank you.