I have already bought a ticket, but after changing my mobile phone, I can’t find the order and I can’t get a refund, what should I do?

I don’t know where you booked it. If you are on Ctrip, you can see it with your account on the app, regardless of your mobile phone. You can also return it<br/><br/><br/>If you have any questions, you can ask, if it is helpful, you can click to accept, happy and healthy new year

Hello, do you log in to your Ctrip account when booking a ticket? You can log in to the Ctrip app again, click on the bottom right of the home page'My'→'All Orders',<br/>Click 'Refund' after finding the booked ticket, Refunds will be credited to your payment account within 7 working days. If you did not log in to your Ctrip account at that time, you need to call Ctrip customer service 95010 for help. <br/>If it can help you, please click the green 'Accept', thank you.

To change your mobile phone number, you only need to know the login password. Unbind the original mobile phone number and bind the new mobile phone number. Your order is still in your account, and the password is forgotten. You can only contact customer service for help...<br/><br/> Help you, please click green to adopt!