You can try to get your ticket money back by following these steps:
Contact customer service: First, contact the train ticket purchase website or railway customer service phone number to explain your booking situation and inquire about the refund process.
Official Channel: Confirm that the refund is conducted through official channels to avoid risks caused by refunds through unofficial channels.
Provide information: Prepare your order number, ID number and other relevant information so that customer service staff can quickly check your order.
Waiting for processing: Customer service staff will inform you of the specific refund process and the time it may take, so please wait patiently.
Bank Account: Make sure your bank account or payment method is capable of receiving the refund.
Track Refund: If the refund has been processed but the money has not yet arrived, you can contact customer service again to inquire about the progress of the refund.
Official Announcement: Pay attention to the ticket purchase website or official announcements from the railway to learn about the latest refund policy.
Please note that the specific refund operations may vary depending on the ticket purchasing platform and railway policies. Be sure to resolve issues through official channels.