Hello, if this happens, you can follow the steps below to try to get your ticket payment back:
Contact the customer service of the ticket booking platform: First, you can contact the customer service of the platform where you purchased the ticket through the mobile APP, official website or customer service hotline to explain the situation and request a refund.
Show order information: When contacting customer service, please provide your order number, name, ID number and other relevant information for customer service inquiries.
Verify order status: Customer service will verify the status of your order and confirm whether the payment has been deducted but the ticket has not been issued.
Apply for a refund: If the order status is confirmed, customer service will guide you to apply for a refund.
Waiting for refund: Depending on the processing time of different platforms and banks, refunds may take several working days.
Contact bank: If the refund does not arrive in time, you can also contact your bank customer service to inquire about the whereabouts of the money.
Keep evidence: During the entire process, please keep records of communication with customer service and relevant evidence for possible subsequent inquiries or complaints.
Please wait patiently and follow the above steps. Hope your problem will be solved soon.