I have made the payment, but the ticket purchase hasn't been successful. How can I cancel the order?

You can try to cancel your order by following these steps:

1. Log in to your ticket purchase account.
   
2. Find the order details, usually found in “My Orders” or “Order Management”.
   
3. Find the order that has not been successful and click the “Cancel Order” or “Refund” button.
   
4. Complete the cancellation operation according to the system prompts.
   

Please note that the specific steps may vary depending on the ticket purchasing platform. If you cannot cancel by yourself, it is recommended to contact customer service for consultation.