I would like to ask the customer service, what should we do if we failed to check in after booking a room at the Turpan Grape Valley Youth Hostel.

This is the Q&A area, please contact online customer service or call Ctrip customer service for consultation...<br/><br/>If it helps you, please click green to accept!

If you have booked a room, but you have neither checked in nor contacted the customer service to cancel the order in advance, the processing method will be different according to the type of order<br/>For prepaid and guaranteed orders, the prepaid room fee or guaranteed will be directly deducted Room fee<br/>Ordinary cash-paying orders at the front desk, if you don’t check in, Ctrip will deduct a certain amount of points from you as a penalty