Kuqa to Xi'an. The refund has been processed, why only 38 yuan was refunded. when will the rest of the money be refunded

Refunds are usually returned to the payment account within 7 working days. There may be delays in special periods, so you need to wait patiently. Ctrip platform is more reliable, so don’t worry. Ctrip customer service 95010...<br/><br/>Help you, please click green adoption!

There is generally a refund fee for refunds, which depends on the refund agreement when you book the ticket. If you have any questions, you can call Ctrip customer service. <br/>Domestic: 95010 (or) 400-830-6666<br/>Hong Kong (China): +852-3008-3295<br/>Overseas: +86-21-3406-4888