March 8th. I bought two train tickets from Jiujiang to Yongxiu. One ticket with a face value of 37 yuan was successfully refunded through the Internet. However, the refund payment has not been received. The possible reasons are as follows:
The refund information is not updated in time: Sometimes the refund information takes a while to be updated in the system, resulting in the refund not being received in time.
Problems with the bank or payment channels: The refund amount may have been successfully deducted, but due to problems with the bank or payment channels, the money failed to arrive in time.
Incorrect refund amount: There may be errors in the refund amount, causing the actual refund amount to be inconsistent with expectations.
The refund request was not submitted successfully: Although the refund operation was successful, the refund request may not have been submitted successfully due to network or other reasons, and the refund payment was not received.
Contact customer service: You can try to contact the ticket purchase platform or railway customer service to learn the specific reasons why the refund money has not been received and seek solutions.
It is recommended that you check the above reasons first. If the problem is still not solved, please contact the relevant customer service for consultation.