On February 11, the ticket from Urumqi to Quanzhou was 1313 yuan. The flight was cancelled. Why only 68 yuan was refunded? Please explain?

It is recommended to consult the airline. If the airline refunds the full amount, Ctrip should not deduct so much money.

In case of flight cancellation, the airline is the responsible party and can refund the full amount of the ticket. <br/>It is estimated that the connection between the airline and Ctrip is not smooth enough, it is recommended to contact customer service. Should be able to handle it properly. <br/><br/>Help you, please click the green "Accept".

For this, you should call Ctrip customer service, this is the user area, this situation is not clear. <br/><br/>If it helps you, please click green to accept, thank you

Do you want to return the insurance first, and then wait patiently or consult customer service 95010, currently the customer service is busy and it is difficult to get in...<br/><br/>The Spring Festival holiday is not a working day, and the refund usually takes about 7 working days to return For payment accounts, there may be delays during special periods, so you need to wait patiently. The Ctrip platform is more reliable and there is no need to worry. <br/><br/>Help you, please click green to accept!

First of all, we have to check whether the cancellation time is before the flight cancellation or after the flight cancellation It’s free<br/>I’ll give you a suggestion, call the airline first, because it’s the airline that deducts the money, and Ctrip won’t deduct an extra penny. If the airline says it’s free, you can contact me again Ctrip will refund all of them to you. Don’t worry<br/><br/>If you have any questions, you can ask them. If it helps, you can click to accept. Happy and healthy New Year

If the flight is cancelled, it should be fully refunded. It is recommended to consult customer service.