Questions about how to refund train tickets

You can withdraw online or at the station.

Hello, did you log in to your Ctrip account when purchasing the ticket? If you have logged in, you can click 'My'→'All Orders' on the bottom right of the Ctrip home page on your mobile phone, and click 'Refund' after finding the booked ticket. The refund will be made within 7 Return to your payment account within 1 working day. <br/>If you have not logged in, you need to take your ID card to the ticket window of the train station and ask the service staff to handle the refund for you. <br/>If it can help you, please click the green 'Accept', thank you.

1. If the purchase is successful, but the ticket has not been picked up and the departure time is more than 35 minutes, you can enter "My Ctrip", click on the train order and apply for a refund according to the prompts. <br/><br/>2. If the purchase is successful, if the ticket has been picked up or the time before departure is less than 35 minutes, you need to bring the original valid certificate of the passenger used to purchase the ticket and the train ticket to the train station for a refund before departure Refunds can be made at the window. <br/>The refundable amount will be refunded to the original payment account within 15 working days. The final refund is subject to the actual refund by the Railway Bureau.