There is heavy fog at Shaoyang Station and you will be unable to catch the train. You can follow the steps below to refund your ticket:
Telephone refund: You can call the railway customer service hotline 12306, follow the voice prompts, and select the refund service.
Refund from self-service ticket vending machine: If there is a self-service ticket vending machine around you, you can directly insert your ID card into the self-service ticket vending machine, select the refund function, and follow the on-screen prompts.
Refund at the station window: You can go to the ticket window of Shaoyang Station and explain the situation to the staff, who will help you handle the refund procedures.
Online Refund: If you have purchased tickets through 12306 official website, mobile APP and other channels before, you can log in to the corresponding platform and follow the refund process.
When applying for a refund, please ensure that you have the valid ID used when purchasing the ticket and follow the regulations of the railway department. It should be noted that there may be a certain handling fee for refunding tickets, and the specific fees are subject to the regulations of the railway department.