The amount for booking train tickets: The booking fee for the D2871 train from Nanjing to Weihai on July 18th is 362 yuan, and the train ticket has not been received yet. What should I do?

This afternoon I was grabbing a train ticket from Nanjing to Weihai for train D2871 on July 18, and transferred 362 yuan to Ctrip WeChat. Have you received it? I haven’t received my train ticket yet