The customer service phone number for Ctrip’s automated telephone assistance in China is not publicly available as of my knowledge cutoff. However, if you are experiencing an issue with a booked ride or need to file a complaint about the services provided by one of their partner companies (e.g., Didi Chuxing), here are some alternative options:
- Ctrip’s online customer support: You can submit your concern through Ctrip’s website: www.ctrip.com. Click on “Help” at the top right corner, then select “Submit a Ticket” to initiate communication with their customer service team.
- Email contact: You can also reach out directly via email by sending messages to cservice@ctrip.com (official reply time: within 24 hours).
In case you are having an urgent issue during peak travel seasons or require immediate assistance, you may want to consider calling Ctrip’s national hotline number in China:
Ctrip National Hotline: +86-21-3393-5555
Kindly note that the phone numbers might vary depending on your location. If neither of these methods resolves your concern, feel free to ask me for further assistance or guidance!