The cash back from the hotel has not arrived, but Ctrip shows that it has been returned. Is it a scam?

Ctrip is so big that it’s not enough. There should be some situation in the middle. I suggest you contact Ctrip directly for consultation. If you don’t agree with the reply, you can also transfer it to Ctrip’s complaint department. Hope to accept it~~

Coupons are required when booking, and there will be no cashback if you don’t use the coupons<br/>Then click the "Apply Cashback" button on the APP-My Orders-Order Details page within 3 months from the date of check-in<br/ >Receive the cashback within 3 working days after the order is completed. <br/>(However, the hotel confirms your check-in time with Ctrip, which is often uncertain, and some hotels will take several days)<br/>You can log in to "My Ctrip" - "Ctrip Wallet" - "Cashback Account "Enquiry;<br/><br/>If you have not received<br/>you can call Ctrip directly at 400-830-6666