“Trip customer service emphasizes a deceptive move. They mislead customers with App push notifications, instructing them to take action accordingly after which they execute policies that are completely inconsistent with the information pushed through their App. This results in losing customers; In the first round of customer service interactions, I was told it would be replied within 2 hours but by dawn, so-called team leaders finally responded and asked me to provide my complaints again - this is not at all consistent with the style of a large company! “

I bought a guided tour on Ctrip for nearly 9,000 yuan because of bad weather the plane couldn’t fly and it’s no use going with the group as a result I need to deduct over 3,250 from me why do consumers have to bear the cost? It’s not that I didn’t fly but that they can’t it took me two days at the airport dealing with my two kids still deducted so much money from me without even traveling the airport said there and back full refund for air tickets now Ctrip is saying individual deduction of 385 later I won’t be consuming on Ctrip anymore

Platform receives money relatively positively, but solving problems is left and right pushing. Since the first leg flight was canceled, only the second leg ticket can be refunded, with many handling fees needed to collect. The platform has a sufficient reason for this; basically, it doesn’t resolve the issue

I booked my flight ticket on CTrip. From Lugu Lake to Kunming, then flying to Beijing. When I initially booked it was all together as one package. It had to be taken together and couldn’t be split into separate flights. Later, the ticket from Lugu Lake to Kunming got cancelled. That meant I could only cancel my flight from Kunming to Beijing too, so I rebooked for another time slot. However, when I went back to get a refund, they charged me over 500 yuan as an individual cancellation fee. It’s really not reasonable! This wasn’t caused by me, and yet they’re still making me pay the cancellation fee. I’m going to appeal this.

Due to changes in plans, I can’t cancel my hotel booking. No language, coordination skills from Ctrip’s service. The deposit of several thousand yuan couldn’t be refunded as a 10-year-old platinum member, so I won’t use Ctrip again…
I booked a plane ticket on Ctrip. From Lugu Lake to Kunming, then flying to Beijing. At that time I issued one ticket together with others. It can only be taken as a whole, not split into peaks. Later, the flight from Lugu Lake to Kunming was cancelled. So I could only cancel my ticket for flights from Kunming to Beijing and rebook it at another time. However, when I went to get a refund on the second floor, they asked me alone to pay over 500 yuan as a cancellation fee. It’s not reasonable at all. It wasn’t caused by me, yet I still have to pay the cancellation fee. I want to appeal.

After-sales service is too bad, doesn’t even have a single person for the entire smart small tour?

Ticket self-reserved help me change flight, changed again after changing! One ticket was changed three times! Leaving tomorrow, and right now I’m changing again!!! All my travel itinerary has been fixed and yet he changed it himself for me!!!! Meet-and-greet service, car pickup, all my money hasn’t been refunded! Where should I complain? Where should I get compensation!!!!!

With a ticket for Beijing World Tour purchased by China Youth Travel Club, we got to the movie theater after a child was hospitalized due to fever and nausea. To apply for refunds, hospital proof is required. On-site consultation at the Movie Theater allows refund, but since it’s a third-party ticket purchase from China Youth Travel Club, you need to contact them first. After contacting them, they refused to refund until the next day, which won’t work. Is it still okay to deceive people with sick children just because we came all the way from Shandong? From now on, I am determined not to use China Youth Travel Club again.
Complaint: The Ctrip service is too poor, and they won’t give a refund to the customer. On February 4th around 4 pm in Xunwen, Zhanjiang, I booked train tickets from Zhanjiang to Haikou, bus tickets, and ferry tickets online using Ctrip. Due to traffic congestion for about 10 kilometers lasting over 10 hours or so, we were unable to reach the station on time. And incredibly, Ctrip still refused my request for a refund.
Can I ask, bought a ticket and paid for it, but not given out yet, why has to return tickets with 30% service fee? Born in 2004, now only 6 years old. Furthermore, we have already received senior citizen’s ticket, so please give us our full-body ticket back.

The aviation company lets a part of people create trash.
“Wow, I’ve truly lost for words about Ctrip’s service!”
Takes matters into his own hands and alters already booked tickets, lacking money he’s gone wild with this hole-ridden method of making a quick buck. And to top it off, flight tickets sightseeing tickets won’t be refunded. Complaints are met with silence.

Let me know if you need any further assistance!

Want to complain? No way. Don’t even think about it, hurry up and uninstall!

No complaint channel exists for Ctrip; if this keeps going, I think there will be fewer and fewer customers. When they buy a train ticket on their platform, it’s displayed in complete disarray. If you want to cancel, you can’t find the cancellation method when needed. Even if you don’t want to cancel, it’s not possible. Experience is getting worse and worse; are there any other apps? I really wish I could uninstall Ctrip now.
I booked my ticket on Ctrip, I ordered a lower bunk, but he bought me an upper one instead. Moreover, he charged me 20 more yuan. Why can’t you buy me an upper bunk from now on? Do you have to make me pay extra and then give me an upper bunk again?
It’s really frustrating that there’s no one to complain to, and I’ve lost several thousand blocks of value because of it.

Went solo altering an already booked ticket, lacking money getting crazed by making a quick buck through this dubious method. Moreover, neither air tickets nor scenic spots will be refunded, and complaining is futile.
Complaint to Deerhaus, refund.

“Complaint without a door; privately modified the hotel.”
I want to complain about you guys just taking things wildly, making me pay a lot of money. At the end of who is accountable?
Complaint: Ctrip cheats consumers!!!
I bought a train ticket but didn’t get the receipt, so I’m returning it.
Yesterday due to weather reasons the ticket of 13th large circus performance had to be canceled. Up till now, there has been no solution and it’s still unresolved.

When can I get my flight ticket order?
I booked a Beijing-Nanjing flight for April 26, 2024 at 7:45 PM and received notice of changes at zero hour due to some weather condition. However, it’s not related to any specific weather situation whatsoever. They said they would revert back to Flight 13:45 instead, but in order to change the ticket by 8 am, I need to pay an additional fee of ¥180 per person for all three of us. How are we supposed to bear this cost when it’s not our fault? It just shouldn’t be charged as a changed flight should be free.
I want to complain about Ctrip. All these are booked at high prices and turned out to be empty, so I cancelled my ticket, but they still collected all the fees from me.
Deceptive consumption, I bought a train ticket for the whole month and then received a fee-deducting text message after getting out. This is utterly hidden consumption! Too speechless about it……
Who pays for the parking fees generated by staying at a hotel?
I bought tickets to tourist attractions on Ctrip, and at that time it showed there were tickets available for that period. After paying, customer service contacted me asking me to change my schedule or else they would refund. Without a choice I had no option but to change my schedule. Unbeknownst to me they upgraded my ticket without telling me the process, causing me to miss my timing. They refused to give me a full refund and exhibited very poor attitude. When buying flight tickets, the platform doesn’t provide any information about the departure gate or check-in time until it’s too late. I showed up an hour early and was told they were closed, making me unable to enter directly. They didn’t even process my refund, instead requiring me to buy again. It really makes me feel disgusted, like I’m being taken advantage of by using this method to swindle money out of people.
I booked a Southern Airlines ticket, but I ended up getting a Hainan Airlines ticket instead or got charged as if it were a Southern Airlines fee.
Why are tickets on Ctrip.com usually much higher than the listed prices from the actual transportation company’s website? And why is there no hotline for complaints?
I spent 30 yuan to select a seat in advance, I chose the 2F, then the system automatically changed it to the 7F, so why did I spend 30 yuan? I demand a refund.
Trouble, please give me a Ctrip customer service phone number.
Today bought a ticket to Tai Shan and got it twice, returned one with no refund of the deposit.
Went to Guiyang Feijichang Airport from Xijiang Qianhu Miao Village, bought a dedicated car ticket at high price (even higher than individual package prices), but ended up taking taxis in West Jiang and Kaili for pickups. Only after picking everyone up an hour later did we get on the highway, wasting customers’ time seriously and at a high cost (1.7 times that of direct bus). Contact customer service to reschedule ahead of schedule only to be told they’ll refund and sell again 70 yuan. Just got to the scheduled time and was asked to depart in an hour! Wasted too much money for nothing!
I booked three tickets yesterday, which allowed for 20 kilograms of luggage. However, after booking the ticket, it showed that this was not included.
CT offers electronic invoices and itineraries in PNG and OFD formats only, but the company requires reimbursement paperwork to be submitted in PDF format. It is recommended that PDF formatting be added.

At the same time I booked my flight ticket, at the same time I opened up my phone. The price others quoted was higher than mine, so I’m going to report it now.
Leave Ctrip phone message, communicate by telephone, and say it more clearly.
I bought a ticket from Wangfu Beiji to Zibo Beiji at 9:30 am, how do I return the duplicate ticket?
I bought two tickets for 2 o’clock to Jiangyin by car, but the date was on the third. It’s gone and I have to buy another one for 2 o’clock again. Why did they charge me a ticketing fee of RMB46?
Don’t claim to serve the entire process when you can’t, cheating consumers!
Complaint to Ctrip! I have already paid for the full fare in three segments, but only received one segment ticket. The remaining segments are still pending. Is that a handling fee? Why can’t I buy tickets for the whole trip?
“Bought group ticket at Tiananmen Square for 133 yuan, order shows assemble at Tiananmen Square at 8am. Resulted in unable to find group and no contact resulted in wasting money.”
“Ctrip customer service plays a trick on customers by pushing misleading information through APP, and then executes actions that are completely inconsistent with the pushed information. They play hooky (play one hole) with customers; in the first round of contact, they say they’ll respond within 2 hours, but it’s not until late at night that so-called team leader finally responds to my complaint after I’m asked to reiterate my request again and this is indeed not consistent with the style of a large company!”

I bought a group tour on Ctrip for over \(9,000 because the weather couldn't let the plane take off and couldn't join in. As a result, they deducted more than 3250 from me. Why should consumers bear this burden? It's not that I didn't want to fly; it was just unable to do so. I spent two days with my children at the airport, still got charged all these fees, and yet we didn't even leave. The airport also issued a cancellation notice stating that the full refund for round-trip tickets would be available. Now Ctrip says you'll have to pay \)385 yourself. From now on, I won’t consume anything with Ctrip again.

Platform is quite enthusiastic about collecting fees, but when it comes to resolving issues, they’re always pushing the blame around. For example, I booked a flight on Ctrip and cancelled my first leg due to unforeseen circumstances, only to be told that I couldn’t amend or refund my second leg booking because of “change fee” despite there being no travel date specified yet. The platform’s justification is thorough, but ultimately they’re not taking any steps to resolve the issue

I booked my flight tickets on Ctrip. It was a round-trip ticket from Lugu Lake to Kunming and then Beijing. At that time, I only booked one seat together. You couldn’t separate it into two tops. Later, the air ticket from Lugu Lake to Kunming was cancelled. So I could only cancel my flight ticket from Kunming to Beijing too, and I rebooked tickets for another time. However, when I tried to cancel at Layer 2, they asked me for over $500 as a cancellation fee. It’s not fair! It wasn’t even my fault yet they still charged me the cancellation fee. I’m planning to appeal again.

Due to changes in the plan, I can’t cancel my hotel booking. Ctrip’s service and coordination ability are wordless, powerless on this issue. The deposit of several thousand yuan cannot be returned, as a loyal golden customer for over 10 years I will never use Ctrip again…
I booked a flight ticket on Ctrip. I changed my route from Luzhou to Kunming, and then flew to Beijing. At that time, all tickets were booked together as one set. You had to cancel all of them at once; you couldn’t separate any of them. Later, the ticket from Luzhou to Kunming was cancelled. So I could only cancel the ticket from Kunming to Beijing as well, and then rebooked a new flight on another day. However, when I refunded, they asked me for 500+ yuan out-of-pocket fee per person… Too unreasonable! It’s not my fault that it happened; I still have to pay this refund fee. I’m going to appeal.

The customer service is too bad, doesn’t even have a person who can come together with the smart tour?

Flight ticket arbitrarily changed my booking, and then changed it again! One flight ticket has been changed three times! Departing tomorrow, I’m changing it once more now!!! I had already finalized all of my itinerary… only to have myself change it again!!! Escort service (接机), car reservation (包车), everything was non-refundable! Where can I complain?! Where can I compensate for this damage !!!!!

During our around-the-world Beijing itinerary ticket bought through Ctrip, my child fell ill after arriving at the theme park with fever and vomiting. A hospital proof is required for a refund. I inquired about the possible return of tickets at Global Galaxy Amusement Park on site, but it’s difficult because we bought the ticket from a third-party platform (Ctrip) so we need to contact them first. Despite contacting Ctrip for over 24 hours, they refused to provide a refund. Is this really just an excuse? From now on, I will definitely not use Ctrip again!
Complaint: The services of Ctrip.com are too bad, refusing to refund customers. On February 4th at 4pm, I booked a ticket from Xunwen to Haikou by car and train via Ctrip.com, but due to 10km traffic jam lasting over ten hours without access to the station; yet, Ctrip still refused to offer a full or partial refund.
Can I ask, after buying a ticket and paying the money, why won’t you give me out the ticket? There’s an 18-year-old kid with us who is only six years old less than that. And we also bought senior citizen tickets for our elderly people to use; does it really have to be a refund with a 30% handling fee?

Airline company allows some people to create trash.
I am truly speechless about Ctrip’s service!
Brashly altering an already booked ticket, lacking money and going crazy to earn a living through such hole-digging means. Moreover, non-refundable for flight tickets or attraction tickets. Complaints are futile.

Want to complain? None. Just don’t think about it, download quickly instead.

“Ctrip has no way to lodge a complaint, so if this keeps going I think customers will be dwindling. When buying tickets on their platform, everything’s extremely chaotic; when they want to cancel, they can’t find the cancellation option; and those who don’t want to cancel are forced to hold onto the ticket. The experience is getting worse and worse - there are other apps, really wish I could uninstall Ctrip.”
I booked a ticket on Ctrip, I chose to sit in the lower bunk. He bought me an upper bunk and charged me 20 yuan more, saying that you can’t buy one at a higher price upstairs. You have no choice but to buy another upper berth here.
It’s truly unbelievable that there’s no channel for complaint, which has caused me to lose a few thousand yuan.

Tampering with already booked tickets, lacking money and going crazy to earn money by doing so. Neither air ticket nor scenic spot ticket can be returned. Complaints are of no use.

(Note: I kept the original format and wording as much as possible.)
Complaint filed with Deerhaus, seeking refund.

Complaint gate non-existent. Private modification of the hotel on one’s own account.
I want to complain that you people are picking up things chaotically, causing me to pay hundreds of dollars. Who is responsible for this?
Complaint! Ctrip cheated consumers!!!!!
I bought the train ticket without getting a refund since I didn’t pay.
Yesterday due to weather-related reasons, we had to cancel the tickets for the big horse show on the 13th. Currently, there are no solutions in sight and we have yet to resolve this issue.

When is my flight ticket order eligible for issuance?
I booked a flight from Taiyuan to Nanjing on April 26, 2024 at 7:45 am. At zero hour, I received some weather information, but it’s not because of bad weather, saying that the original flight was changed to 1:45 pm. However, if it’s changed again before 8:00 am, there will be an additional fee of 180 yuan per person for three people. We think this is unfair and should be free, as it’s not our fault.
I want to complain about Ctrip, all these are high-priced and I didn’t get a seat in the end. I returned my ticket, but they kept the full fare fee anyway.
Deceptive consumption, I bought a month’s worth of tickets again. Then they deducted the fee via text message after I got off, completely hidden expenses! Too speechless already……
Who pays for the parking fees generated by staying at a hotel?
Booking on Ctrip bought tickets to tourist attractions, which showed that there were available for this time period when I purchased it. After paying, customer service contacted me and asked me to change my schedule or else they would refund. Feeling helpless, I had no choice but to change the schedule.

The staff arbitrarily upgraded my ticket without telling me what was going on, causing me to miss out. And then refused to give me a refund with an attitude like that. Booking a plane ticket, there’s no information about when and where to check in beforehand.
I arrived 50 minutes early as instructed, only to be told that it had closed, refusing entry straight away, asking me to book again instead of giving me the refund.
It really makes my blood boil to think about making money by doing things like this.
I booked a ticket with Nanfang Airlines, the result is that I was charged by Nine Yuan Air or still paid fees according to Nanfang Airlines.
Why do prices on Ctrip.com often exceed actual ticket price by a significant margin when making online purchases? How come there’s no consumer complaint hotline available?
I spent 30 yuan to select a seat ahead of time, I chose 2F, then the system automatically changed it to 7F, so why did I spend 30 yuan? I am asking for a refund.
Troublesome giving a ctrip customer service phone number.
Today I bought tickets to Tai Shan and bought them twice, returned one of the said will not refund fees.
Going to Guizhou’s Kaili Airport from Xijiang, a village in ethnic minority areas, and buying exclusive-line car tickets at high prices (higher than the group-car ticket rate per person), only after sharing rides with others along the way did they board a highway bus; this was a serious waste of customers’ time due to excessive costs. Subsequently, changing flight schedules contacted customer service for an hour’s advance warning that the ticket would be cancelled and rebooked, resulting in a 70 yuan deduction. The booked appointment was not used before being prompted one hour beforehand to depart. It’s really too annoying that they had to spend 70 yuan!
I booked three tickets with a 20-kilogram luggage allowance yesterday, but after making the reservation, it showed that the ticket did not include 20 kilograms.
Ctrip provides electronic invoices and flight itineraries only in PNG and OFD formats, while company expense reimbursement requirements can only use PDF format. It is suggested to increase the PDF format support.

Book ticket at same time, open phone simultaneously, price offered by others is more expensive than mine, where do I lodge a complaint?
Leave a message with CT phone, communicate by phone, and say it more clearly.
I bought a ticket from Weifang North to Zibo North at 9:30 on the 9th, how do I refund an extra ticket?
Buy two tickets for number 2 to Jiangyang and date should be on 3rd, but I went ahead and purchased another one for 2nd. Why was I charged a refund fee of RMB 46?
Don’t get the whole process and don’t take on all sorts of work, cheat consumers!
Complain to Ctrip! High-speed rail ticketed in three segments, full payment made upfront, but only issued one segment. The remaining amount was not refunded. Is this fee deduction? Why can’t I buy the entire trip?
Buy a group ticket to Tiananmen Square for 133 yuan together, order display shows that we will gather at Tiananmen Square at 8 am; finally couldn’t find the team and there was no contact, I lost my money in vain.