Why are you still charging a refund fee for the refund just now?

For air tickets and train tickets purchased before January 28, no refund fee will be charged for refunds. <br/><br/>Help you, please click the green "Accept".

time-limited. <br/><br/>[Tickets]<br/><br/>According to the notice issued by the Civil Aviation Administration of China: civil aviation passengers who have purchased air tickets before January 28 and whose boarding date is after this time limit, if If a refund application is made, it shall be refunded free of charge. We are already communicating with various airlines to confirm the specific implementation rules of each airline. <br/><br/>As of 16:00 on January 28, for the domestic and overseas routes of domestic airlines that issued tickets before January 28, Ctrip has urgently set the refund fee for these routes to "0". Free refunds in the APP self-service. <br/><br/>At the same time, 88 airlines on overseas routes have introduced refund and modification exemption policies to varying degrees, including 52 overseas airlines. Ctrip is doing its best to follow up and enter the special refund policy into the self-service operating system. If the refund fee is not "0" when the user self-submits, it is recommended to wait patiently for the continuous update of the airline's policy.

I don’t know what kind of ticket you have and when it’s time<br/><br/>Different tickets have different regulations<br/>If it’s a train ticket, according to the new regulations of the Ministry of Railways, the train ticket bought before the 28th can be booked on the 28th Free refund after 0:00<br/>If it is an air ticket, domestic tickets purchased before 28th can be refunded after 00:00 on the 28th for free. If it is an international ticket, you must contact the airline, each company is different<br/ > If you have any questions, you can ask them. If it helps, you can click to accept. Happy and healthy new year

According to national regulations, if you have purchased air tickets or train tickets before January 28, and the departure date is after the 28th, you can apply for a refund before the flight takes off or the train starts, and you can get a free refund. <br/>The air tickets and train tickets purchased after January 28 will not be refunded for free.

There is a time limit for free cancellation, refunds made before the 24th, and tickets purchased on or after the 28th cannot enjoy the free refund policy. Previously, domestic air tickets, train tickets, bus tickets, and ferry tickets purchased before the 24th were free of charge from 0:00 on the 24th, and tickets purchased before the 28th were free from 0:00 on the 28th. If you have any questions, you can contact customer service, and you need to dial 95010 patiently. <br/><br/>Self-service cancellation order refund fee is displayed as 0, and there is no handling fee. Ctrip Homepage ~ My ~ All Orders ~ Airline/Ticket Orders ~ I want to refund ~ follow the prompts. <br/><br/>Help you, please click green to accept!

Tickets need to be refunded by customer service phone