Why can't I find the order when I rob tickets on Ctrip and have already paid?

If you have already paid for the tickets, you can only see that Ctrip is helping you to grab the tickets. Only after you succeed can you find out the air tickets or train tickets that you have successfully grabbed. Mine is like this, I don't know if yours is

You can log in to the 12306 mobile app to check whether you have bought a ticket. Even if Ctrip deducts the money, there is no guarantee that you will get the ticket

Orders are available only when tickets are obtained. If not, you haven't gotten it yet. <br/>If you haven't got it by the agreed time, you will be refunded the same way, but you have to wait for a week. Tickets will not be cheated.