Why didn't I get all the money back after I refunded the ticket?

For train tickets, the departure date is more than 14 days full refund 3-14 5% 1-3 10% 20% handling fee within 24 hours

Because there is a handling fee after the ticket is refunded

What is your ticket? Generally speaking, refunded checks can only recover part of the money.

Hi! <br/>What ticket -- air ticket? Train ticket? There is usually a handling fee for refunds.