Ctrip does not have a public customer service phone number, probably because Ctrip mainly provides customer service through its official website, mobile applications, social media and other channels. Users can submit questions or request help on these platforms, and Ctrip’s service team will communicate with users through these channels. In addition, Ctrip may also consider multiple factors such as cost-effectiveness, service efficiency, and user experience to decide whether to provide a customer service hotline.