The additional 10 yuan charged when buying a train ticket usually refers to the “railway accident insurance” launched by the railway department in order to improve service quality. This is a voluntary personal accident insurance. If you have purchased this insurance and want to cancel it, you can follow the steps below:
Mobile client operation:
- If you purchased the insurance through the 12306 mobile client, you can find “Order Inquiry” or “Order Details” on the “My” page.
- Find the insurance order in the order details and click to view it.
- Usually there will be an option to “cancel” or “surrender”, click on it and follow the prompts.
- If you purchased the insurance through the 12306 mobile client, you can find “Order Inquiry” or “Order Details” on the “My” page.
Website Operation:
- If you purchased the insurance through the 12306 official website, you can log in to your account.
- Find the corresponding insurance order in “Order Query”.
- Find the “Cancel Insurance” or “Return Insurance” option in the order information and follow the website prompts.
- If you purchased the insurance through the 12306 official website, you can log in to your account.
Station window or automatic ticket vending machine:
- You can also go directly to the train station and check and cancel your insurance at the ticket window or using the automatic ticket vending machine.
- You can also go directly to the train station and check and cancel your insurance at the ticket window or using the automatic ticket vending machine.
Before canceling your insurance, please confirm the specific procedures and conditions for canceling your insurance, as they may vary in different situations. Typically, there may be a fee for canceling insurance, or the premium may not be fully refundable. It is recommended that you read the relevant terms carefully before canceling.