Why is there manual ticketing when buying online?

Occasionally this happens. The channels for issuing the tickets are different, and it may also be by mail. The problem is that the tickets cannot be refunded online. Tickets purchased before February 6 will be fully refunded, and paper ticket refunds will be postponed until March 31...<br/><br/>Uncollected tickets: cancel order online<br/>Ctrip Homepage ~ My ~ All Orders ～Ticket order～I want a refund～Follow the prompts. <br/><br/>Collected tickets: postponed to March 31 for refund<br/>Use cash to purchase tickets before 24:00 on February 5 or exchange for paper tickets before 24:00 on February 5 ( Passengers with reimbursement vouchers) who cannot go to the station to apply for a refund before driving, can postpone the refund until 24:00 on March 31; if the entrance channel of the station where the train ticket is issued is closed, it will be canceled after the entry channel is restored. Refunds can be processed within 30 days from the date of the first day; refunds must be processed at the station where the ticket was purchased or at the station of departure, and the refund fee will continue to be exempted when processing, and the railway accident insurance will be processed together. <br/><br/>Help you, please click green to accept!

The railway department has decided to extend the refund time limit for passengers who bought tickets in cash or exchanged for paper tickets (including reimbursement vouchers) before 24:00 on January 27 and are temporarily unable to go to the station for refunds. <br/>All tickets purchased before 24:00 on January 27 with a travel date between 0:00 on January 28 and 24:00 on February 26 can be extended until 24:00 on March 25 for refund; If the entrance passage of the station where the ticket is issued is closed, refunds can be processed within 30 days from the date of restoration of the passage; Deal with insurance together.

Because you are using Ctrip’s postal train ticket business, so there will be such a situation<br/>But you don’t have to worry, check the time you placed the order, and the order number, remember that the order is 12306, It should start with E<br/>Then call 12306 and ask about the specific situation<br/>If it is a paper ticket issued before 2.5, you can get a free refund at the train station before 3.31<br/> If you have any questions, you can ask them. If it helps, you can click to accept. Happy and healthy new year